Terms and Conditions

The following terms and conditions are applicable to all online transactions, and it is essential to review them. Your agreement to the outlined terms is implied when making a purchase through this website.

Prior to finalizing your order, carefully read and consider these terms. They provide information about our identity, how product delivery is handled, the procedures for modifying or terminating the contract, steps to take in case of issues, and other significant details. If you believe there is an error in these terms, please reach out to us for clarification.

Legal Disclaimer:

These terms govern the usage of this website, and by accessing the site and placing an order, you commit to adhering to the specified conditions. If you do not agree to comply with these conditions, you are not authorized to use or access this website.

Feel free to contact us via email with any inquiries regarding these conditions before placing an order.

Purchase Contract

Upon receipt of payment, we will validate and acknowledge your order acceptance by sending an email to the address specified in your order form. This confirmation establishes a legally binding contract between us.

Customer Registration

You must ensure that the personal details you submit during customer registration are truthful, precise, up-to-date, and comprehensive. Promptly inform us via email of any updates to your personal information.

Payments

You have the option to make payments using credit cards, debit cards, or bank deposits. All online transactions are managed by Shopify Payment. Antoine Store ensures the safeguarding of your credit card information, as no credit card numbers are stored.

Securely make payments over the Internet with your Visa, MasterCard, or Paypal. Shopify Payment handles your payment using secure encryption and adheres to strict banking standards. Your card details are transmitted directly to the bank, ensuring that they cannot be accessed or read by any unauthorized parties. There are no additional charges for card payments. The specified conditions for credit/debit card payments take effect upon approval of the card transaction. If payment is not received after order submission, Antoine reserves the right to automatically cancel the order.

Our Products

Some of our products are high-quality replicas and not originals. They draw inspiration from the style of the original designs but are not exact copies produced by the original designer. Antoine is not affiliated with the official manufacturers, and the designer of the original product is not involved in the production of our items. Any mention of the designer or original product name is solely for descriptive purposes.

We make every effort to maintain the color accuracy in our images, but we cannot guarantee an exact match due to inherent variations in digital color representation. Therefore, colors should be considered approximate, and the actual physical color may differ from what is displayed on the screen. While we take care to provide accurate descriptions and measurements, variations may occur. Measurements are taken manually and are approximate, based on information supplied by the manufacturers. The method of recording size and form can be interpretative and may slightly vary in production. The images on the website serve as a guide and may differ from the actual physical item due to factors such as upholstery, finish, size selected, and manufacturing processes.

Shipping and Delivery

Standard and readily available items have a specified lead time of 6 to 8 weeks, excluding processing and customs clearance times, which vary based on the delivery destination.

For Made-to-Order items, the anticipated lead time ranges from 12 to 16 weeks. It is crucial to comprehend the intricacies of these orders. The lead time is calculated based on the average duration for the item to reach our UK warehouse, with certain factors potentially causing delays:

  1. Shipping – Factors like loading delays, weather conditions, port congestion, and customs, beyond our control, can impact shipping from our factory.
  2. Production – Unforeseen delays may arise due to raw material availability, public holidays, and other factors affecting production speed.
  3. Date of Order – Since we import approximately once a month from our suppliers, orders ready for the upcoming shipment will be included in the next available one, resulting in a longer lead time.

While we make efforts to keep customers informed of progress, it may not always be feasible. Under Made-to-Order terms, an 18-week allowance is required for arrival, and in case of further delays, we will contact you. No lead time can be specified for Custom Made items, as it depends on project complexity.

 

Your order will be shipped to the specified delivery address provided at the time of placing your order. Shipping fees, determined by size, weight, and destination, will be calculated during checkout with a commitment to maintaining competitive rates. Delivery will occur promptly following order acceptance, contingent on the product's lead time. It is important to note that delivery times are approximations, and longer delays may occur. Tracking information (when available) will be sent via email upon dispatch.

Ownership of the ordered goods transfers to you upon delivery, with the items appropriately packed for travel. From the time of delivery to the carrier, the goods are at the customer's risk. Thus, Antoine advises customers to inspect packages immediately upon delivery.

Should the customer be unable to accept delivery, arrangements for a second attempt or collection from a designated address or courier depot can be made. However, failure to cooperate with agreed delivery attempts, undeliverable orders due to incorrect details, or goods returned to us may lead, at our discretion, to order cancellation. In such cases, a 20% deduction from the total order value may cover return, storage, and insurance costs.

In instances of delays, accidents, total or partial loss, or other issues, it is the customer's responsibility to seek recourse with the carrier, absolving Antoine of any liability.

Therefore, at the time of delivery, Antoine recommends customers assess the condition of the delivered goods before signing the acknowledgment of receipt. Once signed, no claims for damaged products can be initiated. Customers have the right to open and inspect products if the packaging shows signs of damage.

Note that our Chinese suppliers close entirely for August, over Christmas, and throughout February for the Chinese New Year, adding extra weeks to the estimated lead times mentioned on the product page.

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