Return Policy

We offer a return policy that allows you to request a return within 30 days of receiving your item.

To be eligible for a return, your item must be in its original packaging and in the same condition as when you received it, with all tags intact and unused. You will need to provide the receipt or proof of purchase for the return process.

If you want to start a return, please get in touch with us. We will provide instructions on how and where to send the package. Please note that we cannot accept items sent back without prior approval.

Certain items are non-returnable and non-exchangeable, such as made-to-order items, custom-made items, or those made with the customer's own material (COM). Deposits made on such items are non-refundable.

For items that are specially made-to-order in a specific finish or upholstery color based on your specifications, returns are not allowed under the Consumer Protection (Distance Selling) Regulations 2000 and Consumer Contracts Regulations 2013. However, if you receive a damaged or defective item, we will replace it promptly.

Before placing an order, ensure that the item and specifications are correct for your needs, as changes cannot be made once the item enters production unless there is an error on our part.

Consumers have the right to return standard products within 14 days of receipt, as long as the product and its original packaging are in the same condition as when received.

In case of courier damages or incorrect deliveries, please notify us by email within three days of receiving the goods, along with clear digital images of the issue.

Return costs are the responsibility of the customer. Once we receive the returned goods, we will inspect them to verify any damages. If there are damages due to transport, we will inform you so that you can make a complaint against the carrier for possible reimbursement.

We are not liable for damage or loss of goods returned via uninsured shipments.

The right of withdrawal does not apply to made-to-order, custom-made, or COM-based goods. Please contact our customer service for more information.

For made-to-order and custom-made items, you can only cancel or modify the order within seven days of placing it. After that time, production will likely have started, and cancellations or modifications will not be possible. If there is an unforeseen delay, the order remains non-cancellable.

Unwanted items or incorrect orders can be returned within 14 calendar days from receiving the order, subject to a 20% restocking fee.

When returning products, ensure they are in new, unused condition with all original packaging and tags attached. We will not accept used items.

In the case of damaged or faulty standard goods, please inform us within 48 hours of receiving the item, and provide photos and a description of the damages for us to assist you.

For damaged or faulty made-to-order items, you must inspect the packaging before opening it, and if any damage is found, inform the courier company immediately upon delivery. Claims for repair or replacement must be made promptly with photographic evidence.

In case of any issues, please contact us as soon as possible.